Giovanni Jenise Cannon

Cell: 817-692-4996

117 East Plaza Blvd. Apt 2024, Hust, TX 76053

 

CUSTOMER SERVICE PROFESSIONAL

 

Professional Summary:

Motivated, results driven, highly analytical professional with an impressive 6+ years in customer service. Accustomed to working in fast-paced environments with the ability to think quickly and successfully diffuse difficult clients. Strong problem solver who readily adapts to change. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

 

Professional Skills:

 

MS Office: Excel, Word, Outlook, Powerpoint              ICD-9                                          Dispatch             

SAP                                                                                    CPT                                          10 key by touch

CRM                                                                                    HCPCS                                          40 wpm

Salesforce                                                                      Data Entry                            fax/copier

ISM 8.1                                                                                                                             

RX Edit Manager                                                                     

Professional Experience:

Relay Health/McKesson-Westlake, TX

ePrescribe Support/Networking Support                                 5/2012-Current

 

Accept inbound calls and handle customer request

Document issue in call tracking system

Troubleshoot customer issues, which may involve research, knowledge of products or services, procedures or regulations in order to resolve the problem

Assist other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Scriptline, Serono, RxSafety Advisor, eClaims,

Deliver timely resolutions by supporting ePrescribing customers via phone, SalesForce.com and troubleshooting with XML/EDIFACT

Run Quarterly Business Reports for Account Managers

Process Auto-shipments for Account Managers

Update CCI Alerts

Process account credit issues

Add and delete NDC’s using ISM

 

 

McKesson-Westlake, TX                           

Retail Customer Service Representative                            7/2011-5/2012

 

Accept inbound calls and handle customer requests

Place direct, drop ship and remote enhanced delivery orders

Process credit research requests and hospital fax orders

Meet all department goals including schedule adherence, average handle time, attendance, and quality     monitoring

Enter all calls in the Call Tracking System with accuracy and well documented call notes

Communicate effectively with Internal and External customers

Handle special assignments as assigned by Team Lead or Supervisor

Process orders from Hospital mailbox

 

 

National Jewish Health-Denver, CO                             

Scheduler   9/2010-1/2011

 

Answer incoming calls from patients that want to schedule or reschedule doctor/lab appointments.
Register patients into the computer systems
Make outbound calls to schedule patients for follow-ups, CT scans, Barium Swallows, and other outpatient procedures.

 

 

City of Fort Worth-Fort Worth, TX

Customer Service Rep/Field Ops Dispatch               2/2008-8/2010

 

Input data into computer systems/respond to incoming emails

Answer incoming calls
Dispatch crews to job sites
Assist with questions/concerns from customer service, upper management and customers.

 

Medco-Fort Worth,TX                            

Data Entry Representative                                    2/2007-11/2007

Check information on prescriptions and correct any information that is incorrect
Submit over 100 prescriptions a day.

 

Education:

 

Kaplan University

A.A.Science: Health Information Technology

Current

 

Eastern Hills High School

State Recommended Diploma

1998

 

 

*Certified in CPR and First Aid